NANA HANSA'U ABDULRAHMAN
Experienced Connect Store Manager & IT Professional
Zaria, NG.About
Results-driven professional with a strong background in retail operations management and information technology, adept at leading teams, driving sales, and optimizing processes. Eager to leverage proven leadership, communication, and meticulous problem-solving skills to contribute positively to an organization aiming for business excellence and innovation. Combines a solid foundation in Computer Science with practical experience in diverse IT and retail environments.
Work
MTN Connect store Zaria
|Connect Store Manager
Zaria, Kaduna State, Nigeria
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Summary
Leads store operations, drives sales growth, and manages a team to achieve strategic business objectives for MTN Connect.
Highlights
Directs daily retail operations, ensuring high standards of customer service and operational efficiency across the store.
Develops and implements sales strategies to achieve and exceed monthly and quarterly revenue targets.
Manages, mentors, and develops a team of retail associates, fostering a high-performance culture and ensuring staff retention.
Analyzes market trends and customer feedback to optimize product placement and promotional activities, enhancing customer engagement.
MTN Connect Store Zaria
|Connect Store Team lead
Zaria, Kaduna State, Nigeria
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Summary
Supervised a retail team, supported store management, and contributed to sales and operational goals within the MTN Connect store.
Highlights
Supervised and guided a team of retail associates, enhancing their performance and adherence to service standards.
Contributed to achieving store sales objectives by actively engaging customers and supporting promotional campaigns.
Assisted in managing store inventory, ensuring accurate stock levels and efficient product display.
Provided comprehensive support to the Store Manager in daily operations, contributing to a seamless customer experience.
Environmental Resource Survey LTD
|GIS ANALYST
Kano, Kano State, Nigeria
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Summary
Analyzed geospatial data to support environmental resource projects and reporting during National Youth Service Corps (NYSC).
Highlights
Conducted detailed GIS data analysis for environmental resource projects, providing critical insights for project planning and execution.
Developed and maintained geospatial databases and maps to accurately visualize environmental data and trends.
Prepared comprehensive reports and presentations based on GIS findings, supporting project documentation and stakeholder communication.
Collaborated with project teams to integrate geospatial intelligence into environmental assessments and resource management strategies.
First City Monument Bank PLC
|Industrial Trainee
Zaria, Kaduna State, Nigeria
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Summary
Gained practical experience in banking operations, customer service, and administrative support within a financial institution.
Highlights
Assisted banking staff with daily operational tasks, including customer inquiries, account management, and transaction processing.
Supported administrative functions, ensuring accurate record-keeping and efficient workflow within the branch.
Developed foundational understanding of financial systems and customer service protocols in a professional banking environment.
Contributed to maintaining a positive customer experience by providing timely and accurate information.
I.C.T Multimedia and Web Service Unit A.B.U
|Industrial Trainee
Zaria, Kaduna State, Nigeria
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Summary
Supported ICT operations, multimedia development, and web services within the university's technology unit.
Highlights
Provided technical assistance for ICT multimedia systems, ensuring smooth operation for university presentations and projects.
Assisted in content creation and management for web services, contributing to enhanced digital communication platforms.
Gained hands-on experience in web development tools and multimedia software, supporting various unit initiatives.
Collaborated with the IT team to resolve technical issues and maintain system functionality, ensuring user satisfaction.
Education
NATIONAL OPEN UNIVERSITY OF NIGERIA
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MSc
Information Technology
UMARU MUSA YAR'ADUA UNIVERSITY KATSINA
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Bachelor Of Science
Computer Science
Grade: 2:2
Awards
MEMBER TOURISM COPPERS ASSOCIATION OF NIGERIA
Awarded By
Tourism Coppers Association of Nigeria
Active membership within the Tourism Coppers Association of Nigeria during the National Youth Service Corps (NYSC) period of 2016/2017.
MEMBER NAMCOSS UMARU MUSA YAR'ADUA UNIVERSITY KATSINA
Awarded By
NAMCOSS
Recognized as an active member of NAMCOSS, contributing to student community and organizational initiatives during the 2014/2015 academic year.
AWARD OF BACHELOR OF SCIENCE IN COMPUTER SCIENCE WITH 2:2
Awarded By
UMARU MUSA YAR'ADUA UNIVERSITY KATSINA
Achieved a Bachelor of Science degree in Computer Science with Second Class Honours (Lower Division), demonstrating academic proficiency in the field.
TREASURER NAMCOSS UMARU MUSA YAR'ADUA UNIVERSITY KATSINA
Awarded By
NAMCOSS
Elected to a leadership position within the student body, responsible for managing financial resources and budgeting for student activities during the 2012/2013 academic year.
INDE SCHOLARSHIP FOR BEST CGPA
Awarded By
UMARU MUSA YAR'ADUA UNIVERSITY KATSINA
Awarded for outstanding academic performance, recognizing achievement as the top student in CGPA for the 2011/2012 academic year.
Certificates
ORACLE CERTIFIED ASSOCIATE
Issued By
Oracle
CERTIFICATE OF NATIONAL SERVICE
Issued By
National Youth Service Corps (NYSC)
Skills
Management & Leadership
Team Leadership, Retail Operations Management, Supervision, Strategic Planning, Process Optimization, Problem-Solving, Decision Making.
Customer Service & Sales
Customer Relationship Management, Sales Strategy, Target Achievement, Customer Engagement, Service Delivery, Product Merchandising.
Information Technology
Computer Science, GIS Analysis, Data Analysis, IT Support, Web Services, Multimedia Development, Oracle Certified Associate, Geospatial Data, Database Management.
Soft Skills
Communication Skills, Teamwork, Adaptability, Quick Learning, Meticulousness, Calm Under Pressure, Autonomy.
References
Prof. Nuhu Tahir
Faculty of Education, Ahmadu Bello University Zaria, Kaduna State, 07035386609
Dr. Mu'awiya Abubakar
Director Public Procurement Research Centre, Ahmadu Bello University Zaria, Kaduna State, 08067814149
Aliyu Garba
Department of Business Education, Federal University of Education Zaria, Kaduna State, 08031586363